Privacy Policy 

Mum2You Pty Ltd is committed to protecting the privacy of our clients and website visitors. This policy outlines our ongoing obligations regarding how we manage your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. We collect Personal Information such as names, addresses, email addresses, phone numbers, and health information. This information is obtained through various channels including telephone, email, our website www.mum2you.com.au, and from third parties. We collect your Personal Information primarily to provide our midwifery and related healthcare services, communicate with clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes health information. We will only use sensitive information:

  • For the primary purpose for which it was obtained

  • For a directly related secondary purpose

  • With your consent

  • Where required or authorized by law

Security of Personal Information

Your Personal Information is stored securely to protect it from misuse, loss, unauthorized access, modification, or disclosure. We retain most Personal Information in client files for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and request updates or corrections. We may require identification to protect your Personal Information before releasing it. While we do not charge for access requests, we may charge an administrative fee for providing copies of your Personal Information.

Data Retention and Destruction

When your Personal Information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it, except where we are required to retain records for legal or professional reasons.

Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

PO Box 4070, Kirwan Qld 4817
Email: info@mum2you.com.au
Phone: 0409 055 339

For further information about privacy in Australia, visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au.

This Policy may be updated periodically and is available on our website.